| Job Description: | This is a pivotal role in maintaining client satisfaction and loyalty through ensuring exceptional service and creating value. The AM is the liaison between the Solutions Team and the Client to identify, analyze, research, and resolve inquiries on all aspects of the business. Understand and support the sales efforts of assigned clients and act as a Third-party Sales channel/consultant to help achieve optimum sales, new account productivity, profit, and goals
Skills/Requirements
Accountable for setting internal communication plans/methodology
Coordinate and manage internal and external client meetings
Manages contractual agreements, Billing reviews and quarterly audits
Revenue forecasting and updates
Act as single point of contact for error resolution and to voice any issues or concerns
Build client relationship continual needs assessment
Initiate actions to improve existing conditions, processes and communication
Ability to define problems, collect data, establish facts and draw valid conclusions.
Client Responsibilities / Accountability
Build professional/trusting client relationships.
Understands the clients requirements and set and manage clients expectations.
Create clear and detailed statements of work.
Perform quality checks on all finished work.
Organization and Management Skills
Ability to work independently.
Demonstrates project/time management skills.
Manage multiple tasks, priorities and highly detailed projects.
Software/Systems- Skills Level
MS Office, MS Project - Proficient
Mainframe - Basic
USP Presort, Merge-Purge, Hygiene, Code 1 - Basic
E.Piphany - Basic
List Processing, List Conversion, Data entry - Basic
Supervisory Responsibilities
This job has no supervisory responsibilities
Education and/or Experience
Bachelor's degree.
Minimum three years experience working in a customer support or sales capacity role in the Database Marketing industry.
|
Send to friend
Make an appointment