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| Relocation: | limited | | Work Visa: | yes | | Job Description: | SUMMARY:
The CRM Solutions Designer is responsible for enterprise-wide Campaign design, administration, report design and support of third party Campaign Management and CRM software applications including, but not limited to: Unicas Affinium Suite, MicroStrategy and SAS. The primary focus is utilizing advanced functions within CRM tools to gain optimum Campaign efficiency and accuracy, and provide business owners with expertise to enhance business profitability.
JOB RESPONSIBILITIES:
Responsible for Customer Relationship Management (CRM) system integration
Ensures all functions of CRM system effectively work with all other applications and operating systems
Relies on extensive experience and judgment to plan and accomplish goals
Administers the Customer Relationship Management (CRM) applications
Responsible for maintaining the CRM systems support and updating function
Monitors end-user usage of systems and performs daily administrative tasks
A certain degree of creativity and latitude is required
MANAGING EMPLOYEES:
Creates documentation to aid in others' learning
If applicable, provides supervision and ensures quality and timeliness of others' deliverables
Leads and directs the work of others.
MANAGING WORK:
Understands scope, priority and timelines for assigned work
Manages workload to deliver quality deliverables that meet requirement
Communicates status of assignments to supervisor
Notifies supervisor of issues that impact productivity or ability to meet expectations
Adheres to CSF processes in completing assignments
Follows standards/uses standard toolsets
Assists Manager in tracking progress, prioritizing work, developing time estimates and work plans and assisting less experienced team members
Resolves issues or escalates to Manager, if necessary
Identifies opportunities to improve existing conditions and processes & implements solutions
Creative in problem solving
Does not miss important items
Does not need to be told the same thing multiple times
Checks work into central repositories
ADDITIONAL RESPONSIBILITIES:
Provide Administration of CRM applications and software under the domain of Database Architecture to support enterprise-wide initiatives.
Provide report development for one of the following: Unica Affinium Campaign Manager, MicroStrategy, SAS, Hyperion or Cognos.
Design recommendations to accommodate business requirements, application development needs, and database modifications required to implement CRM solutions.
Provide leadership for other CRM team members and act as liaison between Administrators, Developers, Database Administrators, System Administrators, and business users
Determine the appropriate CRM tool for the task
Perform CRM Administration tasks including:
- Perform CRM software installation and configuration
- Perform CRM software backup and recovery
- Apply CRM software patches and upgrades
- Perform CRM performance tuning
- Validate CRM source connectivity
- Perform CRM scheduling tasks
- Provide CRM documentation
- Provide on-call support
QUALIFICATIONS:
EDUCATION:
Bachelors degree or equivalent experience
EXPERIENCE:
Min 7 years of experience in the IT software development
Min 3 years experience administering UNICA products
Database background required
Data modeling background required (minimum 3 years)
Data warehouse familiarity (minimum 3 years)
SPECIAL SKILLS:
Technical Campaign Design within the Affinium Suite
Logical Campaign Design - Working with marketing team to determine what will need to be designed for a start-to-finish campaign
Advanced Macro Design
Advanced Plan knowledge
Advanced Data Warehousing knowledge
Advanced scripting skills
Advanced Affinium administration skills
Advanced understanding of In-DB vs. Application processing
Advanced understanding of migration strategies
Advanced understanding of Contact and Response
Advanced understanding of embedded Cognos reporting capabilities
Experience with Emessage
Experience with Collaborate
Experience with Optimize
Strong written and verbal communication skills
Strong technical skills
Strong analytical and problem solving skills
Strong interpersonal skills
Strong understanding of the software development lifecycle including: requirements gathering, design, coding, testing and production support.
General understanding of system architecture.
Understanding of Unix, DOS and Windows operating systems
Understanding of general programming concepts
CORE COMPETENCIES:
CUSTOMER FOCUS:
Establishes strong relationships with customers
Understands and strives to meet customer needs
TEAM ORIENTATION:
Works well with others
Assists less experienced team members
LEADERSHIP:
Sets a good example for less experienced team members
Provides direction
Proposes and implements change
Is held accountable for all actions/work
Displays initiative
Demonstrates persistence until goals are met
Applies problem solving skills to overcome obstacles
Attempts to solve problems, yet asks for help before productivity is impacted
Adapts to given situations
Understands and works effectively with ambiguity
COMMUNICATION SKILLS:
Excellent verbal and written communication skills
Strong listening skills
Translates technical details into descriptions the customer can understand
Illustrates concepts clearly
Adjusts content of written/verbal communication to the audience
Written communications are succinct, clear and complete
PERSONAL QUALITIES:
Displays professionalism, honesty, integrity, self confidence, maturity, respect and conviction
Maintains a positive attitude
SELF DEVELOPMENT:
Accepts and addresses constructive feedback
Pursues practices to improve knowledge and skills
Keeps skills updated and asks for coaching or formal training, if necessary
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jobs@numericjobs.com
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